Each piece is handcrafted and is therefore not eligible for return or refund. Should you have any issues with your order, please reach out to us, and we’d be happy to chat!Polymer clay is an incredibly lightweight and durable product, however, can break down if dropped, bent, or exposed to water. Please remove your earrings and hair clips before swimming, or showering. You can clean your polymer clay with a cotton swab, soap, and water, or a little bit of rubbing alcohol. Please be gentle, and make sure to dry fully after cleaning. Avoid harsh chemicals that can break down the bond between the clay and earring backing.